Policies

RESERVATIONS POLICY:

It is Addison Street Spa's goal to make a difference in the lives we touch by offering the highest level of service by trained professionals in the most relaxing environment for our clients.  The following policies are intended to enhance everyone’s experience with us.

  • Please arrive 10 minutes in advance of your  spa treatment.

  • Services will begin and end on time as a courtesy to the next guest.

  • To accommodate your desired appointment a credit card is required at the time of booking to guarantee your reservation. Gift Certificates may also be used in lieu of a credit card to hold your appointment. We hold this information as part of our cancelation policies and only make necessary charges  to your account on the date of your scheduled service.

TARDINESS POLICY

  • We understand that sometimes being late is unavoidable. However, depending on circumstances, we may be forced to shorten or reschedule your service.

  • Clients who arrive late will be charged in full for their scheduled session, but will receive an abbreviated, pro-rated session. For example, if you scheduled an hour session and arrive 15 minutes late, you will be charged for that hour session but will only receive 45 minutes of treatment for that session, including consultation and changing time.

CANCELLATION POLICY:

We have reserved time and space especially for you and require 24 hours notice for any changes or cancellations to your appointment. Please call us at 914-833-3223 to make any changes or cancellations.  If less than the required notice is given, we reserve the right to charge for the full scheduled session.

  • If for any reason Addison Street Spa needs to reschedule or cancel an appointment, as much advance notice as possible will be given.

  • A credit card or gift card will be required to reserve appointments.

GIFT CERTIFICATES POLICY

  • Gift Certificates unused in 3 years of the issue date will be charged a $40.00 service fee.

  • Gift Certificates will expire after 5 years of issue date.

REFUND POLICY

  • All service sales and gift card sales are final.

  • Retail items can only be refunded if unused, in its original packaging, and presented with a receipt within 15 days of purchase.

SPECIAL CONDITIONS POLICY

  • Please notify your therapist of any medications you are currently taking, and if you have any injuries illnesses or health concerns.

  • All spa guests will be asked to complete a brief questionnaire upon check-in, designed with your well being in mind.